We answer order and product questions by email. Please include your order number if you have one — it is the fastest route to a useful answer.
Get in touch
- General and order enquiries: [CONFIRM: support email address]
- Wholesale and bulk: [CONFIRM: wholesale email address] (or use the wholesale page)
- Phone: [CONFIRM: phone number, or delete this line if you do not take calls]
- Hours: [CONFIRM: support hours and timezone]
- Postal address: [CONFIRM: postal address]
Before you write
A few things are answered faster by a page than by us:
- Delivery times and costs — Shipping & Delivery
- Returns, faults and refunds — Returns & Refunds
- Coil, thread and fitment compatibility — check the Details list on the product page
- Common questions — FAQ
Response time
We aim to reply within [CONFIRM: response time, e.g. one business day]. Enquiries received on weekends and public holidays are answered on the next business day.