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Contact

We answer order and product questions by email. Please include your order number if you have one. It is the fastest route to a useful answer.

Get in touch

Before you write

A few things are answered faster by a page than by us:

  • Delivery times and costs: Shipping & Delivery
  • Returns, faults and refunds: Returns & Refunds
  • Coil, thread and fitment compatibility: check the Details list on the product page
  • Common questions: FAQ

Response time

We aim to reply within [CONFIRM: response time, e.g. one business day]. Enquiries received on weekends and public holidays are answered on the next business day.